GTS 4.0 Engine Failure
Discussion
Forester1965 said:
OP bought a run of the mill (albeit a very nice) production car sold by a mainstream manufacturer who market themselves as a premium option. Reliability and good customer service should be a given.
Why should reliability and customer services be any better for this run of the mill car from this mainstream manufacturer than any other?
Youforreal. said:
Why should reliability and customer services be any better for this run of the mill car from this mainstream manufacturer than any other?
Perhaps because we pay through the nose for the product and its maintenance, with carefully inbuilt high expectations by the manufacturer?Still, you've now convinced me to get a Fiesta!!
As various people have said, it's not the mistakes that have been made but the response to them that counts. When a dealer is charging the hourly rates they do, and making the margin they do on used vehicles, then I believe the customer service should be immaculate and go above and beyond to smooth over the issue.
An OPC lied to me at the point of purchase, which I only found out after I bought the car but they responded well to my reasoned complaint and we came to an amicable solution - as it should be
An OPC lied to me at the point of purchase, which I only found out after I bought the car but they responded well to my reasoned complaint and we came to an amicable solution - as it should be
Jazzer said:
Youforreal. said:
Why should reliability and customer services be any better for this run of the mill car from this mainstream manufacturer than any other?
Perhaps because we pay through the nose for the product and its maintenance, with carefully inbuilt high expectations by the manufacturer?Still, you've now convinced me to get a Fiesta!!
Jazzer said:
981Boxess said:
Not really.
The facts are you bought a newish car and unfortunately the engine let go.
Porsche stepped up and replaced the engine with a brand new one, quite quickly I would say.
During the swap the car ended up with an air lock, unfortunate, but they sorted it and it is presumably now done (?).
At some point in the proceedings you have tried to find ways out of owning it and the communications have been rubbish.
Should it have happened, no.
Have you been inconvenienced, yes, quite a bit (do you think they wanted any of this?).
Could Porsche have done better, loans cars etc, probably yes.
Will you be compensated, yes, within reason.
Is life perfect, no.
Time to move on, with or without a Porsche, the choice is yours.
Did you read my last post?The facts are you bought a newish car and unfortunately the engine let go.
Porsche stepped up and replaced the engine with a brand new one, quite quickly I would say.
During the swap the car ended up with an air lock, unfortunate, but they sorted it and it is presumably now done (?).
At some point in the proceedings you have tried to find ways out of owning it and the communications have been rubbish.
Should it have happened, no.
Have you been inconvenienced, yes, quite a bit (do you think they wanted any of this?).
Could Porsche have done better, loans cars etc, probably yes.
Will you be compensated, yes, within reason.
Is life perfect, no.
Time to move on, with or without a Porsche, the choice is yours.
I was referring to that.
Jazzer said:
ldn_mx5 said:
Does it change anything if you’re buying for cash or on credit?
Yes - cash is considerably cheaper!FWIW I have once bought a brand new 718 GTS 4.0 for cash, drove 8000 miles in it ( of those maybe 2000-2500 hard driving on track), and sold it having had no issues during the entire 2yr ownership.
Sounds like you were quite unlucky - I’m sorry to hear your story.
What’s definitely true is that OPC is terrible with loan cars (lack of those / last minute cancellations of previously promised loaner), not returning phone calls, etc. I only deal with them when servicing but can absolutely imagine it being a real nightmare should a serious issue develop.
Edited by ldn_mx5 on Thursday 16th May 18:40
ldn_mx5 said:
Jazzer said:
ldn_mx5 said:
Does it change anything if you’re buying for cash or on credit?
Yes - cash is considerably cheaper!FWIW I have once bought a brand new 718 GTS 4.0 for cash, drove 8000 miles in it ( of those maybe 2000-2500 hard driving on track), and sold it having had no issues during the entire 2yr ownership.
Sounds like you were quite unlucky - I’m sorry to hear your story.
What’s definitely true is that OPC is terrible with loan cars (lack of those / last minute cancellations of previously promised loaner), not returning phone calls, etc. I only deal with them when servicing but can absolutely imagine it being a real nightmare should a serious issue develop.
Edited by ldn_mx5 on Thursday 16th May 18:40
Sometimes I get a car, sometimes I don’t… when I don’t get one I’m happy enough for them to pick it up, I have another car to keep me rolling.
Jazzer said:
Perhaps because we pay through the nose for the product and its maintenance, with carefully inbuilt high expectations by the manufacturer?
Still, you've now convinced me to get a Fiesta!!
In 2016 when I was invited by CAR magazine to Rockingham Raceway for a photo shoot heralding the then new 718 a CAR journalist arrived in a Fiesta ST press car and was spouting forth that it was the best car he'd ever driven. He was deadly serious!? I took a pic...Still, you've now convinced me to get a Fiesta!!
Couple more gratuitous pics from the day...
Jazzer said:
Thank you for the replies and support, I really appreciate it.
I’m now 400 miles in on the new engine, driving it with varying revs, pushing slightly higher each time - it feels strong and right.
The GTS is a peach of a sports car, just perfect for the road.
Out of interest, what goodwill payment have PGB made you?I’m now 400 miles in on the new engine, driving it with varying revs, pushing slightly higher each time - it feels strong and right.
The GTS is a peach of a sports car, just perfect for the road.
We've had two lots of £300 for a couple of minor issues in six months with our used Macan under extended warranty.
I didn't ask for anything, just reported the problem to PGB in case the OPC baulked (which they did, then capitulated when the DP took ownership).
The last time, the chap at PGB said how pleasant I'd been on the phone rather than the usual ranting and raving he gets. Maybe he was rewarding me for that?
Coming off the back of a mega engine issue that's taken a long long time to sort - all at my expense - the fact they're giving you money is amazing.
I have 2 strong avenues for compensation- I won't be taking either of them - because I got to enjoy this -
Go and enjoy your lovely car - appreciate things go wrong sometimes and they fixed it very quickly.
I have 2 strong avenues for compensation- I won't be taking either of them - because I got to enjoy this -
Go and enjoy your lovely car - appreciate things go wrong sometimes and they fixed it very quickly.
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